I don't know if it's related to this problem, but I also had another (solved) problem on Remote Desktop that shares the same faulting module name, exception code and fault offset with this problem. I have a copy of the event log (System and App) on Replacing ntdll.dll -> Got a BSoD for doing that.Reinstall Windows (clean install) -> The problem reoccurred after a short period of time.Reinstall Office -> I've tried "reinstalling 2010" and "downgrading to 2007", but both attempts failed.The application will now shut down." In my case, Office was activated A repair attempt failed or was canceled by the user. Boot in Safe Mode and launch -> A dialog box will show up, saying "Microsoft Office Cannot Verify the license for this application.Disabling Windows Aero -> Some said that it might work, so I tried, but no luck.Launching applications with different documents.Using the "Repair" function in the installer.I've tried the following approaches, but none of them solves this problem:
16559 for Windows 7 (forgot to jot down Vista's) I've tried the following combination, and the problem occured on all of them: (Word had a rare chance of restarting successfully, but in that case it will force an unnecessary repair on the just-opened document, and eventually breaking that file).Īll crashes have the following information listed in the Event Viewer: (sometimes on the splash screen, sometimes shortly after the main window showed up).Īfter the crash, the application will try to restart in Safe Mode, but it'll crash again When I tried to launch Word, Excel or Powerpoint, the application will crash Hi, I've had the following problem for over a month by now and still got no clue on how to solve it.
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